1. XOVĒ Rewards loyalty programme must be registered to a unique mobile number. It will be used as identity verification for rewards redemption.
2. XOVĒ Membership Program is valid for XOVĒ Hong Kong retail stores and XOVĒ Hong Kong official website.
3. Membership is valid for 12-month from membership start date or change date. The record of the XOVĒ Hong Kong is final and conclusive.
4. Once members achieve the spending requirement at their current membership level before expiry day, they can stay at their current level for another 12 months.
5. If members cannot achieve the spending requirement to attain or upgrade from their current level before tier expiry date, membership level and the corresponding member entitlements will be downgraded. After downgrade, another 12 months of membership level period will be entitled with an updated start date.
6. Members are entitled to accrue points for every spending at XOVĒ Hong Kong retail stores and XOVĒ Hong Kong official website base on their membership level, HK$1 = 1 / HK$1 = 1.5 .
7. Only the actual transaction amount will be entitled for bonus points^, that is, the net amount paid after deducting discounts, promotion coupons, cash coupons, gift certificates, gift cards, points, credit card rebates, or any form of rewards or rebates.
8. Points will be credited to your account immediately for XOVĒ HK retail stores purchase. For official website purchase, the points will be credited to your account in 5 working days after delivery.
9. The points are valid till 31^st March of each year for all members and will be forfeited after the mentioned date.
10. The points accrued from any purchased products that are returned or refunded by member will be foregone and cancelled.
11. Members are entitled to double points for the first purchase during their birthday month. (Retail stores and e-shop conclusively)
12. Birthday surprise gift is only available for the members who have purchase record in past 12 months.
13. Customers can enjoy their birthday surprise gift when they first joined XOVĒ Hong Kong in their birthday month.
14. Members who accumulated over HK$4,500 spending during their birthday month purchase are entitled to upgrade the birthday gift to next tier
15. Members are required to redeem their points in their account during XOVĒ Hong Kong designated redemption period.
16. Rewards and points can only be used and redeemed by the member. Cannot be transferred to others and cannot be exchanged for cash or other products.
17. Members are required to present identity proof and verify their identities when redeeming gifts.
18. Gifts are redeemed on a first-come, first-served basis, while stocks last.
19. Each customers can redeem each gift up to a maximum of 3 times per quarter.
20. XOVĒ Hong Kong reserves the right to change the selection of gifts without notice.
21. All redemption gifts are non-exchangeable for cash and cannot be returned.
22. XOVĒ Hong Kong reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, the decision of XOVĒ Hong Kong shall be final and conclusive.

* XOVĒ Rewards loyalty programme is effective from 5 May 2022 and all bonus points will only be counted with purchase made on or after 5 May 2022. The Birthday award program starts on 1 June 2022.

^ Member points calculation method will be renewed on 1 October 2022.

Effective on 1 April 2023